Last updated: September 29, 2026
At The Web Zone (Twebz), we respect your privacy. This Privacy Policy explains what personal data we collect when you visit twebz.com or contact us, how we use it, and the choices and rights you have.
1. Who We Are
The Web Zone (Twebz) is a digital agency providing website analytics, SEO, website development and performance tracking services. For any privacy question, you can contact us using the details at the end of this page.
2. Information We Collect
Information you give us
When you fill in a contact or quote form, email us or book a consultation, we collect the details you provide, such as your name, email address, phone number, company name, website URL and message.
Information collected automatically
When you visit our website, and depending on your cookie choices, we may collect technical and usage data such as your IP address (anonymized where possible), browser and device type, pages visited, time on page, referring website and approximate location (country/city).
3. Cookies and Analytics
We use cookies and similar technologies to run the website and, with your consent, to understand how visitors use it. A cookie banner lets you accept, reject or customize non-essential cookies when you first visit, and you can change your choice at any time.
- Necessary cookies are required for the website to work and to remember your cookie preferences.
- Analytics cookies: we use Google Analytics 4 (GA4) through Google Tag Manager to measure website traffic and improve our content. We use Google Consent Mode, so analytics storage is only enabled after you consent.
- Advertising cookies (if used) help us measure the performance of our marketing campaigns and are only set with your consent.
You can also block or delete cookies through your browser settings. Blocking some cookies may affect how the website works.
4. How We Use Your Information
- To reply to your enquiries and provide quotes.
- To deliver, manage and invoice our services.
- To analyse and improve our website, content and user experience.
- To send you information you have asked for. We do not send marketing emails without your permission, and you can unsubscribe at any time.
- To protect our website from spam, fraud and security threats, and to meet legal obligations.
5. Legal Basis (GDPR and UK GDPR)
If you are in the European Economic Area or the United Kingdom, we process your data on these legal bases: your consent (analytics and marketing cookies), contract (responding to requests and delivering services), legitimate interests (running and securing our website and business) and legal obligation (for example tax and accounting records).
6. Sharing Your Information
We do not sell your personal data. We only share it with trusted service providers who help us operate our business, such as:
- Google (Google Analytics 4 and Google Tag Manager) for website analytics.
- Our website hosting provider and email delivery service.
- Professional advisers or authorities, where required by law.
These providers may process data outside your country. Where this happens, we rely on appropriate safeguards offered by those providers.
7. Data Retention
We keep enquiry and client information for as long as needed to respond to you and provide our services, and afterwards only as long as required for legal, accounting or legitimate business purposes. Analytics data in GA4 is kept according to our GA4 data retention settings.
8. Data Security
We use reasonable technical and organizational measures to protect your data, including an SSL-secured website, access controls and regular updates. No method of transmission over the internet is completely secure, but we work to protect your information.
9. Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Ask us to correct or delete your data.
- Object to or restrict certain processing.
- Withdraw your consent at any time (for example by changing your cookie settings).
- Request a copy of your data in a portable format.
- Lodge a complaint with your local data protection authority.
To use any of these rights, please contact us at info@twebz.com.
10. Third-Party Links
Our website may link to other websites. We are not responsible for the privacy practices of those websites, so please review their privacy policies.
11. Children’s Privacy
Our website and services are not directed at children under 16, and we do not knowingly collect their personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown at the top.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@twebz.com
- Phone: 0312-5374801
- Address: Street 16, Al-Huda Town, Islamabad, Pakistan